Frequently Asked Questions

Farmooly is a farmers market platform that connects shoppers directly with local farmers, ranchers, and artisan vendors. It works like the "Amazon of local food" — browse markets and vendors near you, pre-order items, pay at the market, and manage your farm business, all in one app.

Farmooly is free to download and free for shoppers to use. Vendors pay a small platform fee only when they make a sale — no subscription required to get started. Farmooly Pro ($29/month) is an optional upgrade for vendors who want featured listings, pre-order storefronts, and reduced fees.

• iPhone — native app on the App Store (iOS 15+)
• Android — native app on Google Play (Android 8+)
• Web browser — no download needed at app.farmooly.com

All platforms share the same account — update something on your laptop and it shows up on your phone instantly.

Farmooly is currently focused on the U.S. market but is designed to support local food communities globally. International expansion is on the roadmap — contact info@farmooly.com if you'd like to bring Farmooly to your country.

• Email: info@farmooly.com
• Phone: (240) 734-1687
• In-app: Tap Account → Help & Support

Open the Farmooly app and go to the Markets tab. Farmooly will show you active markets in your area, the vendors who participate, and what's available that week. You can browse by product type, vendor, or market day.

Yes! Many vendors offer pre-order storefronts where you can browse their inventory and reserve items before market day. This guarantees you get what you want before it sells out. Pre-orders are paid upfront and ready for pickup at the vendor's booth.

Scan the vendor's QR code with your Farmooly app, select your items, and pay — all in a few seconds. Supported payment methods: credit/debit cards, SNAP/EBT, and you can add a tip. No cash needed.

Yes! Farmooly supports SNAP/EBT at participating vendors. Look for the SNAP badge on vendor profiles in the app. This makes it easier to use your benefits to buy fresh, unprocessed food directly from local farmers.

Yes! Farmooly has a built-in donation feature that allows shoppers to donate fresh local food purchases to food banks and community organizations. Look for the donation option at checkout with participating vendors.

Farmooly includes a health and wellness community where you can track your fitness goals, associate your local food purchases with community health challenges, and log health metrics (like blood test results) to see how eating fresh, local, unprocessed food improves your overall health. Access it from the shield icon on the customer home screen.

Download the Farmooly app (iPhone, Android, or use the web app), create an account, and choose "Vendor" during setup. You'll be guided through adding your business details, product listings, and payment configuration. It's free to start — you only pay a small fee when you make a sale.

There are no monthly fees to get started. Farmooly charges a small percentage of each sale processed through the platform. Farmooly Pro ($29/month) reduces transaction fees and adds premium features like 2 featured listings and a pre-order storefront. Contact info@farmooly.com for current fee details.

Farmooly generates a QR code for your booth. Display it on your table — shoppers scan it with the Farmooly app, choose what they want, and pay instantly. No card reader hardware required. Payments go directly to your linked account on the platform's payout schedule.

Yes. Farmooly supports SNAP/EBT acceptance for participating vendors. Contact info@farmooly.com to get set up. Being SNAP-authorized opens your booth to more customers in the community.

Yes! The Farmooly web app at app.farmooly.com gives you the full vendor dashboard on your laptop or desktop. Add listings, upload photos, track orders, and manage your catalog — much faster than typing on a phone. Everything syncs instantly with the mobile app.

Farmooly Pro is $29/month and includes:

• 2 featured listings (shown prominently to nearby shoppers)
• Pre-order storefront (shoppers reserve items before market day)
• Reduced transaction fees
• Early access to new features

If you sell regularly at market, the pre-order storefront alone can significantly increase your sales by capturing customers who can't make it in person.

Yes. Farmooly supports CSA (Community Supported Agriculture) subscription management — create recurring subscription shares, manage member pickups, and send updates to your subscribers directly from the app.

Email us at info@farmooly.com and our team will walk you through the onboarding process. It's free for market operators to get started on Farmooly. We'll create your market profile, list your vendor roster, and help you promote the app to your shoppers and vendors.

Yes. Farmooly includes tools for market operators to manage vendor applications, curate vendor listings, and promote your market to local shoppers. You can update your market schedule, announce special events, and communicate with your vendor community.

Yes. Market operators and vendors can post announcements directly in the app — seasonal specials, new vendor spotlights, market closures, and special events. Shoppers who follow your market will be notified.

Yes. Farmooly supports wholesale and bulk purchasing from local farms and vendors. Restaurants, schools, food banks, and institutional buyers can browse wholesale listings, place bulk orders, and coordinate delivery or pickup. Visit farmooly.com/wholesale.html for details.

Vendors can set separate wholesale pricing tiers for bulk orders. Wholesale buyers see those prices when browsing wholesale-enabled vendor profiles. Contact info@farmooly.com to get your wholesale buyer account set up.

Farmooly includes a health and wellness community built into the shopper experience. It's a space where members track their fitness, participate in community health challenges, and connect their local food purchases to measurable health improvements. Access it from the shield icon on the customer home screen.

Yes. The health community lets you associate your local food purchases with fitness tracking and community challenges. It's designed to show how buying fresh, unprocessed, locally-grown food connects to better overall health outcomes — not just for you, but for the whole community.

Yes. You can log health metrics including blood test results in the Farmooly Health Community. This lets you track how changes in your diet — like buying more local, unprocessed food from farmers markets — affect real health markers over time. Your health data is private by default; you choose what (if anything) to share with the community.

Community challenges are visible to other Farmooly members who join them, but your personal health data and specific metrics are private. You can participate in a challenge (e.g. "Eat local 3x a week") and see community-wide progress without sharing your individual health records.

Farmooly accepts credit and debit cards, SNAP/EBT at participating vendors, and supports tip payments for vendors. No cash handling required — everything is processed digitally through the app.

Go to the Receipts screen in the Farmooly app and tap the order you want to cancel. You can cancel for a full automatic refund within 2 hours of placing the order, as long as the vendor hasn't started preparing it. The refund is issued immediately and typically appears in your account within 5–10 business days depending on your bank.

Perishable items (fresh produce, meat, dairy, eggs, prepared foods) are final sale — no returns or refunds once delivered or picked up, except for documented quality problems. If you receive something spoiled, unsafe, or significantly not as described, contact the vendor directly first through the Farmooly app — they are your fastest path to resolution. If the vendor is unresponsive, email support@farmooly.com within 24 hours with photos and your order number. See the full refund policy for complete details.

Non-perishable items (shelf-stable goods, artisan crafts, merchandise, packaged foods, candles, soaps, clothing, etc.) can be returned within 7 days of delivery if unused and in original condition. Contact support@farmooly.com to initiate a return with your order number and reason. Full refund policy →

Vendor payouts are processed on a regular schedule through the Farmooly platform. Contact info@farmooly.com for current payout timing details, as this can vary based on your account setup and payment processor.