How Can We Help?

You can cancel an order for a full refund within 2 hours of placing it, as long as the vendor hasn't started preparing it. Cancel directly from the Receipts screen in the Farmooly app — no need to contact us.

Perishable food items (fresh produce, meat, dairy, eggs, prepared foods) are final sale — no returns or refunds once delivered or picked up, except for documented quality problems. For quality issues, contact the vendor directly first through the Farmooly app. If unresolved, email support@farmooly.com within 24 hours with photos.

Non-perishable items (shelf-stable goods, artisan crafts, merchandise) can be returned within 7 days if unused and in original condition. Full refund policy →

On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Download the app, create an account, and select "Vendor" when prompted. You'll be guided through setting up your profile and first listing. It's free to get started — you only pay a small fee when you make a sale.

Yes! Farmooly supports SNAP/EBT payments at participating markets and vendors. Look for the SNAP badge on vendor profiles in the app.

Vendors display a QR code at their booth. Shoppers scan it with the Farmooly app, select items, and pay in seconds — no card reader hardware needed. Works with credit cards, SNAP/EBT, and supports tips for vendors.

We'd love to have your market on Farmooly. Email us at info@farmooly.com and we'll walk you through the onboarding process together. It's free for market operators to get started.

Farmooly Pro is our $29/month vendor subscription. It includes 2 featured listings, a pre-order storefront, reduced transaction fees, and early access to new features. Learn more in the app or contact us.