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You can cancel an order for a full refund within 2 hours of placing it, as long as the vendor hasn't started preparing it. Cancel directly from the Receipts screen in the Farmooly app — no need to contact us.

Perishable food items (fresh produce, meat, dairy, eggs, prepared foods) are final sale — no returns or refunds once delivered or picked up, except for documented quality problems. For quality issues, contact the vendor directly first through the Farmooly app. If unresolved, email support@farmooly.com within 24 hours with photos.

Non-perishable items (shelf-stable goods, artisan crafts, merchandise) can be returned within 7 days if unused and in original condition. Full refund policy →

On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Download the app, create an account, and select "Vendor" when prompted. You'll be guided through setting up your profile and first listing. It's free to get started — you only pay a small fee when you make a sale.

Yes — Farmooly helps you find participating farmers market vendors who accept SNAP/EBT. Look for the SNAP badge on a vendor's profile, browse their SNAP-eligible items in the app, then pay with your EBT card at the vendor's EBT terminal at the market. Farmooly is the discovery and facilitation layer; each vendor holds their own USDA FNS Retailer Authorization and runs the EBT transaction.

Vendors can display a Farmooly QR code for shopper-led checkout or connect the same Square seller account their business already uses for vendor-led Tap to Pay. Open Payment Setup, choose Connect Square, sign in with your existing Square credentials, and authorize the account. No new Square account is required. Customers tap a contactless card or supported mobile wallet on the vendor's compatible phone, and qualifying purchases still earn Farmooly points. SNAP/EBT charges run on the vendor's own authorized terminal.

We'd love to have your market on Farmooly. Email us at info@farmooly.com and we'll walk you through the onboarding process together. It's free for market operators to get started.

Farmooly Pro is our $29/month vendor subscription (14-day free trial, $24.17/month when billed at $290 annually). Mobile subscriptions are billed through the App Store or Google Play; web platform subscriptions use secure Stripe checkout. A vendor's Square connection remains available for eligible marketplace checkout and Tap to Pay. Pro drops the Farmooly fee per sale from 4% to 2% and includes 2 featured listings ($198 value), a pre-order storefront, email marketing, advanced analytics, and a Pro badge. Square or Stripe processing charges apply based on the marketplace checkout path; Farmooly does not mark up processor rates. Pure-fee break-even vs. Free is $1,450/month in sales.